Privacy Policy

1. Introduction

Welcome to SeeRem, a division of SEEDA ("SeeRem," "we," "us," or "our"). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (seerem.com) and use our remote worksite monitoring software-as-a-service (SaaS) platform (collectively, the "Service").

By accessing or using the Service, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Service.

2. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked to you ("Personal Information") in the following ways:

• Information You Provide to Us: When you register for an account, request a demo, or contact our support team, we collect your name, business email address, phone number, job title, company name, and billing information.
• Customer and Worksite Data: As a remote monitoring platform, we process data uploaded or transmitted by our corporate clients. This may include worksite video feeds, location data, project metadata, and communications between field crews and office personnel. Note: We process this data as a "Service Provider" or "Data Processor" on behalf of our clients.
• Automatically Collected Data: When you access the Service, we automatically collect device and usage information, such as your IP address, browser type, operating system, pages viewed, login timestamps, and referring URLs.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to analyze trends, administer the website, and track user movements around the platform.

3. How We Use Your Information

We use the information we collect for the following business purposes:

• To provide, operate, and maintain our Service.
• To process and complete transactions, and send related information, including purchase confirmations and invoices.
• To manage your account and provide customer support.
• To improve platform functionality, worksite data synchronization, and user experience.
• To send administrative notices, technical updates, security alerts, and support messages.
• To communicate with you about new products, updates, and upcoming events (you may opt-out of marketing communications at any time).
• To detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activities.

4. How We Share Your Information

We do not sell your Personal Information. We may share your information in the following circumstances:

• Service Providers: We share data with trusted third-party vendors, consultants, and subprocessors who assist us in operating our platform, such as cloud hosting providers (e.g., AWS, Azure), payment processors, and analytics services.
• Business Transfers: If SeeRem or SEEDA is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction.
• Legal Compliance: We may disclose your information if required to do so by law, or in response to a valid subpoena, court order, or government request from North American authorities.

5. Data Security

We implement industry-standard technical, administrative, and physical security measures designed to protect your Personal Information and highly sensitive worksite data from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain Personal Information and Customer Data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Upon termination of a client contract, worksite data is deleted or anonymized according to our data retention schedule.

7. Your Privacy Rights

Depending on your jurisdiction within North America (such as Canada or specific U.S. states), you may have the right to:

• Access the Personal Information we hold about you.
• Request the correction of inaccurate or incomplete information.
• Request the deletion of your Personal Information.
• Opt-out of marketing communications.

To exercise these rights, please contact us using the information provided below.

8. International Data Transfers

SeeRem is headquartered in Calgary, Alberta, Canada. Information collected through our Service may be stored and processed in Canada, the United States, or any other country in which we or our service providers maintain facilities. By using the Service, you consent to the transfer of information outside of your country of residence.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date."